Client name: UK Department for International Development (DFID)

Duration: 2013-2017

Location: Pakistan

The Aitebaar program works to build trust between citizens and the state in order to help bring stability to the Khyber Pakhtunkhwa province of Pakistan.  


Weak governance and a lack of access to security and justice have undermined stability in Pakistan and increased the gap between citizens and the state.

Citizens in the region consistently rate ‘law and order’ as a primary concern and often indicate dissatisfaction with police and judicial institutions. Violence and terrorism are ongoing in the region, and police are more often fighting insurgency rather than crime.


Aitebaar works with citizens and government to collectively improve the quality and fairness of security and justice in the province.

Improving access to informal justice – We strengthen local informal justice mechanisms that are easily accessible and affordable to citizens.

Increasing police investigation capacity – We work closely with the police to improve the legal framework, to build investigative skills and to change incentives and procedures. We are also working on improving police rules, standard operating procedures and guidelines.

Improving prosecution capacity – We strengthen the core institutional and technical capacities of the Prosecution Service.

Promoting trust through community policing – We are supporting the development of a community policing policy for the Khyber Pakhtunkhwa government. We will create and implement policing plans and community policing forums, and will raise public awareness of community policing.

Addressing women’s concerns – We assist the police to become more gender sensitive and responsive to women’s needs and concerns. We are working to make it easier for women to access policing services by increasing the presence of women police officers in police stations, improving the police’s focus on victims and building investigative skills.

Managing prison overcrowding – We address outdated prison and prisoner management systems and heavy prisoner inflows that cause poor prison conditions and overcrowding.

Improving government communications skills – Working with our counterparts, we are training government officials in communications and media management to help improve the flow of information between the government and the public. We are also supporting the government to establish a grievance redress mechanism that will allow citizens to raise concerns and the government to address them appropriately.

Working with communities – Through community mobilisation we increase awareness and knowledge of civil responsibilities and encourage people to work with government to solve crime-related problems.

Working with the media – We will work with court reporters and radio journalists to improve criminal justice reporting and broadcast radio programs that provide information on governance, security and justice issues.


The following results are expected to be realised over the course of the program:

  • 250,000 people (50% women) benefitting from improved security and access to justice in districts served by model police stations
  • 7 model police stations in 3 districts demonstrating enhanced investigations prosecutions, and community and gender responsive policing
  • 44,800 people (30% women) accessing better services through the stations
  • 3000 cases settled through alternative dispute resolution mechanisms
  • 32,000 people using Citizen Report Cards to hold security and justice actors to account