Client name: UK Department for International Development (DFID)

Duration: 2011 - 2012

Location: Kosovo

Coffey worked with municipal governments in Kosovo to help them deliver the right social care services to people in need.  


In Kosovo scarce public sector resources have frequently been poorly prioritised, often inefficiently used, and sometimes misused. As a result, many people have not been able to access much needed social services. However, the need for such services is huge – poverty, child neglect, domestic violence and human trafficking remain widespread throughout the country.


The UK aid funded, Coffey managed Kosovo Social Services Decentralisation (KSSD) project helped improve the delivery of social care services to people in need by supporting the decentralisation of social care services and strengthening the capabilities of municipalities and Centres of Social Welfare to meet priority needs.

This project utilised both a bottom up and top down approach. It worked with multiple stakeholders in 38 municipalities at a local level whilst also addressing national government concerns.

Develop budget information – Using census and household data, Coffey helped municipalities make projections as to how many and which services would need to be delivered within each municipality over the coming years. This allowed municipalities to better estimate how to budget for social services.

Capacity building – The Coffey team worked with the Association of Kosovo Municipalities, the Collegia of Department of Health and Social Welfare and Collegia of Departments of Finance, Economy and Development to improve the organisations’ structures and make them more collaborative across municipalities so they could raise issues with the national government with one voice, irrespective of their political allegiance.

Additionally, the project provided a comprehensive training program for over 200 public servants to increase their ability to undertake policy planning, budget projections, and prepare, defend and pass budgets.

Provide forums for policy planning – It was recognised that communication amongst all parties was key to effective policy planning. Coffey supported the creation of the National Policy Advisory Committee to allow central and local government officials to regularly discuss implemented and proposed changes to the provision of local services.


As a result of these national and municipal level efforts, all budgets for municipalities have now increased. Equally importantly, municipalities are much better able to set priorities and focus their limited resources on achieving these priorities. Budgets and the available services much more accurately match the needs of the people living in each municipality.

The training programs allowed for over 200 public servants in multiple municipalities to better understand residents’ needs as well as the costs of particular services and their outcomes, so they can more expertly defend services to finance departments.

The National Policy Advisory Committee has steered the design, implementation and monitoring of future budgeting mechanisms and was crucial to the decentralisation process. The structure of this committee has now been adapted by the government as a policy framework with which to address other socio-economic concerns.